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Schedules & Cancellation Policy

GROUP LESSONS

View Winter 2019 Group Lesson Schedule

View Spring 2019 Group Lesson Schedule

Cancellation Policy:

  • We have a 2-hour cancellation policy for Group Lessons. If you need to cancel a lesson for any reason, give us 2-hours’ notice, and you will not be charged for that lesson.
  • If you call and the front desk staff is unable to answer the phone, please leave a detailed voicemail with your name, your student(s) name, the date and the time of the lesson that you would like to cancel.
  • If you cancel with less than 2 hours’ notice, you will be charged a $5.00 fee to reschedule the class. Because your student is occupying a spot in our classes, we cannot cancel classes within 2 hours of the lesson without a fee.
  • Failure to cancel or show up for a student’s class will forfeit the lesson for the missed class.

PRIVATE LESSONS 

Cancellation Policy:

  • Cancellation policies vary by instructor.

VIDEO ANALYSIS PRIVATE LESSONS

View Video Analysis Private Lesson Schedule

Cancellation Policy:

  • Lessons can be cancelled and rescheduled at no charge with 24-hours advance notice.
  • Cancellations day-of must be received no later than 9 AM to receive ½ credit for the cancelled lesson.
  • You must call the front desk at (630) 692-1500 x101 to cancel a scheduled lesson.
  • If the front desk is busy, you MUST leave a voicemail to document your cancellation.
  • If your preferred reschedule time is taken, you may be placed on a waitlist for that time slot, which are filled on a first come, first served basis.

ADULT, PARENT/TOT LESSONS, WATER AEROBICS

View Winter 2019 Parent Tot Schedule

View Winter 2019 Adult Schedule

View Winter 2019 Water Aerobics Schedule

View Spring 2019 Parent Tot Schedule

View Spring 2019 Adult Schedule

View Spring 2019 Water Aerobics Schedule

Cancellation Policy:

  • We are now allowing a 2 hour cancellation policy for all Group Lessons.  If you need to cancel a lesson for any reason, give us 2 hours notice (for Saturday 8:00 AM and 8:30 AM classes, 1 hour notice is required), and you will not be charged for that lesson.
  • If you call and the front desk staff is unable to answer the phone, please leave a detailed voicemail with your name, your student(s) name, the date and time of the lesson that you would like to cancel.
  • If you cancel less than 2 hours notice, you will be charged a $5.00 fee to reschedule the class.
  • Failure to cancel or show up for a student’s class will forfeit the lesson for the missed class.
  • Any credit for cancelled lessons  must be used within the current session.
  • You must call to schedule any makeup lessons (swimmers will not be registered on the spot; prior notice must be given).