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Schedules & Cancellation Policy

GROUP LESSONS

View Nov. – Dec. 2018 Group Lesson Schedule

Cancellation Policy:

  • We have a 2-hour cancellation policy for Group Lessons. If you need to cancel a lesson for any reason, give us 2-hours’ notice, and you will not be charged for that lesson.
  • If you call and the front desk staff is unable to answer the phone, please leave a detailed voicemail with your name, your student(s) name, the date and the time of the lesson that you would like to cancel.
  • If you cancel with less than 2 hours’ notice, you will be charged a $5.00 fee to reschedule the class. Because your student is occupying a spot in our classes, we cannot cancel classes within 2 hours of the lesson without a fee.
  • Failure to cancel or show up for a student’s class will forfeit the lesson for the missed class.

 

PRIVATE LESSONS 

Cancellation Policy:

  • Cancellation policies vary by instructor.

 

VIDEO ANALYSIS PRIVATE LESSONS

View Video Analysis Private Lesson Schedule

Cancellation Policy:

  • Lessons can be cancelled and rescheduled at no charge with 24-hours advance notice.
  • Cancellations day-of must be received no later than 9 AM to receive ½ credit for the cancelled lesson.
  • You must call the front desk at (630) 692-1500 x101 to cancel a scheduled lesson.
  • If the front desk is busy, you MUST leave a voicemail to document your cancellation.
  • If your preferred reschedule time is taken, you may be placed on a waitlist for that time slot, which are filled on a first come, first served basis.

 

ADULT, PARENT/TOT LESSONS, WATER AEROBICS

View Nov. – Dec. 2018 Parent Tot Schedule

View Nov. – Dec. 2018 Adult Schedule

View Nov. – Dec. 2018 Water Aerobics Schedule

Cancellation Policy:

  • We are now allowing a 2 hour cancellation policy for all Group Lessons.  If you need to cancel a lesson for any reason, give us 2 hours notice (for Saturday 8:00 AM and 8:30 AM classes, 1 hour notice is required), and you will not be charged for that lesson.
  • If you call and the front desk staff is unable to answer the phone, please leave a detailed voicemail with your name, your student(s) name, the date and time of the lesson that you would like to cancel.
  • If you cancel less than 2 hours notice, you will be charged a $5.00 fee to reschedule the class.
  • Failure to cancel or show up for a student’s class will forfeit the lesson for the missed class.
  • Any credit for cancelled lessons  must be used within the current session.
  • You must call to schedule any makeup lessons (swimmers will not be registered on the spot; prior notice must be given).